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- Re: 2023 Lacerte tax program won’t open
2023 Lacerte tax program won’t open
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Bre
Level 1
04-07-2024
02:19 PM
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My 2023 tax softwarelets me login but then won’t open or pull up client lists.
2022 will open just fine.
is anyone else having this problem?
also, Lacerte Toolhub won’t open either.
i did Websetup on Lacerte 2023. Still won’t open?
Getting desperate. 3 hours spend trying to resolve this. Help please!
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2 Comments 2
joshuabarksatlc
Level 10
04-07-2024
03:33 PM
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Have you tried rebooting your computer?
Are you on a cloud server?
I come here for kudos and IRonMaN's jokes.
Amajane285
Level 3
04-08-2024
10:32 AM
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Hello-
We had something similar happen with our users and had to reset the client list grid. The program opened but no clients would load in the All clients view. (they would in the e-file Clients view) Before calling support and getting the instructions on resetting the Client List Grid, we got some users client lists to load by changing the display to under 7 columns. Not sure if this is the issue you are experiencing but hope that helps!
