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New User - unable to create

Level 2

Good morning!


I am the primary Admin on the account, I have been unable to set up a new employee.  The invitation request will not complete.  I continue to receive the error "Unfortunately our systems are currently experiencing some issues. Please try again later."  I have been attempting to set the employee up since last week. 


Any assistance is appreciated!!



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1 Comment 1
Level 15

I assume you followed the instructions here: https://proconnect.intuit.com/community/manage-access/help/manage-users-for-lacerte/00/4897

Have you set yourself up as administrator? 

If you continue to have a problem, you will need to contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

Here's wishing you many Happy Returns