New user is not getting invite email

DBScott

New user is not getting invite email with numerous attempts being made. Users email is working flawlessly, accepts email from everyone including Intuit.

sjrcpa

I assume this is a Link issue?

Has client checked their Spam/Junk folder?

The more I know the more I don’t know.

DBScott

Yes, we have checked all folders.

Kathi_at_Intuit

Hi @DBScott Welcome to the Community and thanks for posting. Here is a support articler that may help with this:

Common Errors using Intuit Link in Lacerte

If you need further assistance with this we recommend reaching out to Lacerte Support.

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New user is not getting invite email

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