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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- Login and password inputs do not appear when trying to login 2019
Login and password inputs do not appear when trying to login 2019
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davidoshea
Level 1
09-22-2020
08:38 PM
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Tried to login to 2019. Face a blank screen where there had been "login" "passwrod"
Years ago I remember this had to do with Internet Explorer being used as a conduit for the login screen so I thought I would update IE. Instead I am led to "Edge." Still can't login.
What to do? Who to call? Force install does not work. Does not recognize me as administrator even though I am the only user.
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George4Tacks
Level 15
09-23-2020
12:42 AM
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If FORCE does not work have you tried the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...
If that fails, I would use Windows to uninstall Lacerte. Reboot. Install Lacerte.
Who ya gonna call? Support, but expect to be on hold a Loooong time. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691
Answers are easy. Questions are hard!
