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Login and password inputs do not appear when trying to login 2019

Level 1

Tried to login to 2019.  Face a blank screen where there had been "login"  "passwrod" 


Years ago I remember this had to do with Internet Explorer being used as a conduit for the login screen so I thought I would update IE.  Instead I am led to "Edge."  Still can't login.


What to do?  Who to call?  Force install does not work.  Does not recognize me as administrator even though I am the only user.



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1 Comment 1
Level 15

If FORCE does not work have you tried the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

If that fails, I would use Windows to uninstall Lacerte. Reboot. Install Lacerte.

Who ya gonna call? Support, but expect to be on hold a Loooong time. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691 

Here's wishing you many Happy Returns