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Launching the 2024 program

Tammy70
Level 1

I completed a return yesterday but for some reason I can not launch the 2024 tax program now.  I can however launch the 2023. 

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2 Comments 2
Kathi_at_Intuit
Moderator
Moderator

Hi @Tammy70 Welcome to the community and thanks for posting your first question! We recommend taking a look at this support article:

 

Using Lacerte Tool Hub to fix common problems and errors
 

The Lacerte Tool Hub can help resolve many common issues and errors. If the problem persists after trying the Tool Hub, we suggest reaching out to Lacerte Support if you have not already. 

We look forward to your continued participation in the community!
 

**Say "Thanks" by clicking the thumb icon in a post
**Click "Mark as Best Answer " to mark the post that answers your question.
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George4Tacks
Level 15

What does can't launch mean?

It starts and locks up?

There is no place to click to start the program? 


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