Lacerte update freezes at 21 Winop Library : Cannot update the program

[jimgsabbatini]

So for 2 days I have been trying to update lacerte with no success it stops at 21 Winops Library.

Started it again last night before I left and it stop at 21 Winops Library when I came to the office this morning. 

Lacerte alway has wait times longer than expected. 

[debkins]

I am having the same difficulty.  On hold right now.

[debkins]

Lacerte Support suggested downloading the Lacerte Tool Hub, which I was told can force the update. Unfortunately, it would take an hour to download. The Lacerte rep said I had a slow connection. End of story. Really!!? No other help was offered.

[rogerdspe]

Did you ever get this issue resolved.  My software is now doing the same thing.

[debkins]

Yes.  Turns out my modem, router and firewall all went bad.  So had to have it all replaced.  Have you tried unplugging your modem from the wall, wait about a minute, then plugging it back in, and trying again?  I have found that that works sometimes.

[George4Tacks]

I would first try;

Press Windows Key and type 2021 Lacerte Web Setup

Select that to start the install process. This is generally much more reliable than the in product Update.

[VM16]

I was having the same issue, waited for a few minutes then canceled the update. Did that 2-3 times and the full update went through. Hope this helps!

[jmk]

Thank you for the help this worked for me as well.  Cancelled twice, third time the charm :).