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Are you referring to the "My Account" OR the program. Does your internet work? (obvious yes, since you posted). Have you rebooted? If all else fails try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...
People across the East Coast were having trouble accessing core Internet services Tuesday morning, just as they were logging on for work and school.
Users reported trouble loading Gmail, Slack and Zoom — apps that have become necessities to keep work-from-home life running smoothly during the coronavirus pandemic. Downdetector, which tracks reports of outages, showed widespread issues with Verizon, Google, Zoom, YouTube, Slack, Amazon Web Services and others Tuesday just before noon.