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Is the issue of being unable to print 2020 organizers containing a bitmap resolved yet?

moviemom
Level 2
 
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6 Comments 6
abctax55
Level 15

Try printing one to see what happens...

"Tax software is no substitute for a professional tax preparer"
moviemom
Level 2

Been trying for a week. Just tried again 15 minutes ago. Get a message "The selected client does not have any data to print". Same message I got last week when I contacted Lacerte for help. I was told it related to having a bitmap signature embedded in the client and engagement letters and that this would be fixed with the 12/16 update. I am on the current update and still can't print organizers.

abctax55
Level 15

WAS there an update today? 

I haven't seen/installed one yet.

"Tax software is no substitute for a professional tax preparer"
abctax55
Level 15

I'm on Ver 40.1210

"Tax software is no substitute for a professional tax preparer"
George4Tacks
Level 15

Another Update

Federal tax is now 40.1216 (for 2019 Lacerte)

Hopefully it will fix all the bugs people are experiencing.


Here's wishing you many Happy Returns
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moviemom
Level 2

I'm on this version and it still doesn't work. I talked with support again yesterday. They have had other calls re: inability to print organizers that contain a bitmap signature on client and engagement letters. I just tried again to print organizers and am still getting "The selected client does not have any data to print". No word from Lacerte yet when this will be fixed.