How come I can't log in to my tax 2016

[Kathi_at_Intuit]

What happens when you try to login?

[edouard-m-julien]

I am having the same issue.

[Kathi_at_Intuit]

Could you tell me what error you are getting? Is it  Unable to validate your online credentials?

[edouard-m-julien]

That is the exact message. I followed the direction that says to make sure my computer username is a combination of number(s) and letter(s), but, that did not fix the error.

[Kathi_at_Intuit · Accepted solution]

Great to see you in the community and thank you for the error. Please see this announcement about the error:

Unexpected Behavior for Lacerte - Unable to validate your online credentials

https://accountants-community.intuit.com/announcements/1821860

[edouard-m-julien]

This solved the problem.  Thank you for the immediate response!

[Kathi_at_Intuit]

You are welcome and glad that I could help.

[sassycat]

i am having the same issue for 2021 tax software.  I was just in the software this morning

[George4Tacks]

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...