how to get help from software developers-Lacerte

[DAS13]

I have already contacted Intuit support by phone to report a program issue. I was given a case number and told that the developers need to update/fix the software to correct this issue. How do I get a message to the developers to describe the fix needed? (and provide specific case details)

[IntuitGabi]

Hi @DAS13, 
What's your case number? 

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[DAS13]

[removed]

Thank you.

[sjrcpa]

@DAS13 Word to the wise - don't hold your breath for a fix.