@Intuit_Ruben 

Thank you, and could I ask that you report back, here on the Forum, that this has been resolved and what the solution is?

It may happen to others, and obviously calling support isn't at ALL helpful.  These deadlines we face (as preparers) are incredibly stressful.  The NON-support aspect of Lacerte/Intuit these days is concerning.

Like most others, my renewal notice just arrived.    These non-response issues from support may make folks wonder if it really IS time to switch software. 

(Also... tagging Gabi now shows up as 'anonymous' ??? )