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  • Created with Sketch. It is being reported that major internet and cell service providers Verizon, ATt&T, T-Mobile, as well as some smaller local providers are experiencing a massive outage across the United States. This will impact the Lacerte program in regards to customer receiving MFA codes, as well as messages indicating Lacerte is not connected to the Internet.
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    Govt Instructions in Lacerte 2019 forms not showing / working

    guykanon
    Level 2

    the 123 Govt Instructions window stopped working for one of our coworkers about a week ago. Window opens but no instruction, although Lacerte help in same windows works.

    We tried Lacerte update and APC server reboot to no avail. Any ideas?

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    6 Comments 6
    User FIDO 61
    Level 8

    123 Govt Instructions looks to be some variation of a PDF viewer. Does this same coworker have similar issue viewing other PDF documents? Adobe Reader, or whatever your chosen/mandated PDF viewer may need updated.

    Does 123 Govt Instructions work in a prior year of Lacerte for this coworker? 

    This is just a hunch/guess... I have battled many Lacerte demons just not this particular one - yet 

    ♫ So if you ask me and I don't tell you
    Bet your sweet bottom dollar I lied ♪
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    guykanon
    Level 2

    This issue exists in Lacerte 2018 also.

    Victim uses acrobat reader for PDF which seems to be working outside of lacerte.

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    User FIDO 61
    Level 8

    Victim! [giggle]  Maybe this is a job that requires a Tool? 

    PDF and Component Repair tools for Lacerte and ProSeries

    Speaking of Tool this is must see (if you are not a fan, or not into drumming then skip it) 

    ♫ So if you ask me and I don't tell you
    Bet your sweet bottom dollar I lied ♪
    guykanon
    Level 2

    Wow! Those are some heavy duty tools; unable to run due to no admin rights in APC remote desktop.

    I see Lacerte has yet another update - will see if it resolves the Govt Instructions / PDF issue.

     

    Thanks Mr 61

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    George4Tacks
    Level 15

    I have Acrobat and that is what opens when I click the Forms Instructions. For the user that does have the ability, try using F1 to see what software is opening the pdf. Possibly that was "adjusted" by a windows update. They are pushing EDGE and Lacerte pushes IE.


    Here's wishing you many Happy Returns
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    jzhang
    Level 1

    Hi guykanon,

    Was the issue resolved? One of my coworkers is having the same issue as well.

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