Getting the error message: Unable to validate your online credentials when I go into any Lacerte year older than 2022. Last week I did have access to the old years. What is going on?

bhunter933 · ‎03-13-2024

jf_gga · ‎03-13-2024

Same thing started happening to us this morning.

Ran the setup /force (and reboot) and the problem still exists.

Ember123 · ‎03-13-2024

I can't get into 2019 and I really need to. Like now.

jf_gga · ‎03-13-2024

Ran the WebSetup /force again (with reboot) and now things appear to be working.

Not sure if there was an issue with an update or "behind the scenes", but '21 is working again.

Intuit_Ruben · ‎03-14-2024

Hello! Please try the steps on this link and let me know if that helps. Thanks!

https://accountants.intuit.com/community/lacerte-tax-news-updates/discussion/action-required-securit...

Getting the error message: Unable to validate your online credentials when I go into any Lacerte year older than 2022. Last week I did have access to the old years. What is going on?

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