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2020 2019 Lacerte fully updated error logging in.

ITAdmin
Level 2

Users receiving "Unable to validate your online credentials" for Lacerte 2019 and 2020. App was updated prior to 12/31/23 and was working the other day. Anyone else having this issue?

1 Best Answer

Accepted Solutions
ITAdmin
Level 2

Had to do the web setup for both years and now it seems to be working again. Strange since they had been updated. 

View solution in original post

3 Comments 3
ITAdmin
Level 2

Had to do the web setup for both years and now it seems to be working again. Strange since they had been updated. 

LeslieC
Level 1

Having same issue.  Going to wait until tomorrow to see if things change.  otherwise, I will follow will reload program

0 Cheers
Intuit_Ruben
Moderator
Moderator

@ITAdmin Hello! Please try the steps on this link and let me know if that helps. Thanks! 

 

https://accountants.intuit.com/community/lacerte-tax-news-updates/discussion/action-required-securit... 

 

0 Cheers