Fix the Tool Hub!

[montemarmolly]

I typically love using the Lacerte Tool Hub to solve the frequent issues that we run into when using Lacerte Tax software. This is usually much faster and easier than calling Lacerte Support. However, the tool - for at least the past 6 months, if not longer - is more-or-less worthless. I cannot use the Component Repair, Reset Display, or Set JRE Memory tools. When I click on these tools in the Tool Hub, no tax year will populate. it just stays stuck on "Select" or when clicking on "Select", I'm presented with a blank list. I've confirmed that the Tool Hub is up-to-date, and I've even tried re-installing it. It's extremely frustrating, and I've wasted countless hours on the phone with Tech Support to try and resolve problems in the meantime. 

Anyone else having this problem? Is there a fix?

[IntuitKatie]

Hi @montemarmolly thanks for joining us and posting for the first time on the Community!

We checked on this with development and this will be fixed in a future release. We recognize it is easier to use the tool hub but everything in the tool hub can be done without using it.

HERE is a link to search for articles.

Thank you so much for being here!

[montemarmolly]

Thank you, @IntuitKatie! However, the only articles I can find to Reset the Display, for example, all refer me back to the Tool Hub. There is no "Manual Repair". Perhaps I just couldn't find the right article in the 10+ pages?

[IntuitKatie]

Give THIS article a try. If you scroll ALL the way down it says how to manually fix.

Thanks!