FAST PATH

[agncpa]

I have an issue with my Fast Path.  I have been on the phone with your customer service, IT and billing department all week.  We were facing a May 1st deadline for the State of Florida tax returns (extended by last year's storms).  On your end it was saying that Fast Path was active, but on our end we received an expired message.  

We spent days and hours that we did not have to spare trying to fix this problem.  We opened two seperate cases and never received a call back.  We were unable to file any clients and did not receive any help from your company.  I have been a client for 25 years and have never experienced a situation like this.  This could ruin me financially.  We had to file hundreds of extensions by hand and mail them from the Post Office.

The case numbers are:

• 15136112860
• 15136186551

Hopefully you can assign an account manager to help us resolve this problem.

Time is of the essence.

[IRonMaN]

This place is "staffed" by volunteers, and we can't help with your issue.  The alphabet lady tried to flag a moderator in your other post.  If it was me, I would keep on calling support until they either got the problem fixed or they got a restraining order against me to stop calling.

[abctax55]

@IntuitGabi

@Intuit_Ruben 

(sending up the bat signal....again).   

@agncpa  As Jeff said,  this place is populated by volunteers/fellow software users.  It's not 'our' program.

What, if anything have you done to troubleshoot?

If support hasn't suggested it:  reload the software via WebSetUp or thru ToolHub.  I would even go to MyAccount and start all over by downloading from there.    I can't remember if Fast Path is a separate download.  

First tho, have good backups (plural !).  Reinstalling doesn't impact the data, but I wouldn't take the chance. 

If those steps don't help, I would even consider uninstalling Lacerte (all modules) & starting completely over.

Good luck.

[scheunemanncpa]

We had this issue back in February.  Someone at Lacerte needs to fix the prep file.  We were down for a couple of days before they finally believed us to fix that file.  Support was telling our office manager (loudly) that the prep file wasn't the issue.  One night it got corrected and we didn't have to talk to them again.

[TitoBonsai]

Your issue is  a frequent occurrence when user has installed prep file from different firm (i.e., different EFIN) in the past.

Go to Settings - Options - Firm Info - then on the left column Section, click Electronic Filing

Verify that the EFIN belongs to you. If it is not, you need to have your prep file Prep.24 updated.