@IntuitGabi

@Intuit_Ruben 

(sending up the bat signal....again).   

@agncpa  As Jeff said,  this place is populated by volunteers/fellow software users.  It's not 'our' program.

What, if anything have you done to troubleshoot?

If support hasn't suggested it:  reload the software via WebSetUp or thru ToolHub.  I would even go to MyAccount and start all over by downloading from there.    I can't remember if Fast Path is a separate download.  

First tho, have good backups (plural !).  Reinstalling doesn't impact the data, but I wouldn't take the chance. 

If those steps don't help, I would even consider uninstalling Lacerte (all modules) & starting completely over.

Good luck.