I have an issue with my Fast Path.  I have been on the phone with your customer service, IT and billing department all week.  We were facing a May 1st deadline for the State of Florida tax returns (extended by last year's storms).  On your end it was saying that Fast Path was active, but on our end we received an expired message.  

We spent days and hours that we did not have to spare trying to fix this problem.  We opened two seperate cases and never received a call back.  We were unable to file any clients and did not receive any help from your company.  I have been a client for 25 years and have never experienced a situation like this.  This could ruin me financially.  We had to file hundreds of extensions by hand and mail them from the Post Office.

The case numbers are:

• 15136112860
• 15136186551

Hopefully you can assign an account manager to help us resolve this problem.

Time is of the essence.