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Esignature - questions were not for my client

My client reported that the authentication questions had nothing to do with him.  Yikes and yeessh!

 

Hope that wasn't my fault.  I suppose I could have clicked a different client and added his email address.

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1 Best Answer

Accepted Solutions
PhoebeRoberts
Level 11
Level 11

I've had a couple like that. One person said that a verification question was basically "what's the birthdate of the person your spouse left you for"! Another just said it was weird random stuff that had nothing to do with them.

Just void out the DocuSign and resend it. That'll generate a new batch of questions.

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1 Comment 1
PhoebeRoberts
Level 11
Level 11

I've had a couple like that. One person said that a verification question was basically "what's the birthdate of the person your spouse left you for"! Another just said it was weird random stuff that had nothing to do with them.

Just void out the DocuSign and resend it. That'll generate a new batch of questions.