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E-filing error: Preparer File is missing from your system

Deetz
Level 1

A Lacerte user is getting the error 'Preparer File is missing from your system' for two clients when attempting to e-file. She has successfully e-filed many others, and continues to do so.

What can I try?

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2 Comments 2
George4Tacks
Level 15

Screen 1 - Assign a preparer?

https://proconnect.intuit.com/community/individual/help/diagnostic-ref-4509-paid-preparer-informatio...

 


Answers are easy. Questions are hard!
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Deetz
Level 1

Nope. That's a diagnostic error you'd get before e-filing. This is after the validation process when she's trying to e-file.

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