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- DocuSigned Efile Authorizations Not Showing As "Completed" On My Screen
DocuSigned Efile Authorizations Not Showing As "Completed" On My Screen
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jbatch
Level 2
06-05-2020
09:31 AM
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I am receiving the emails that all signers have completed the DocuSign request. However, when I go into Lacerte, the esignature status still shows as "sent" and it never changes to "completed" as in the past. It's not a computer reboot issue (I've tried that numerous times) and I also had my IT person do a re-install of the Lacerte program in case there was some bug issue. Anyone else having this problem?
Thanks
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