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FYI Hosting Problem and Lacerte
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Strongsilence-C
Level 10
08-16-2023
04:09 PM
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I have the Lacerte Hosting and have generally been happy with it. Today, somehow, permissions were changed, and I couldn't access Lacerte, for any year. The rep didn't know why the permissions were changed. She did spot that the I: drive had been removed.) Took an hour to fix it.
I'm adding this post to the Community to provide information to people considering purchasing the Hosted product. The product is $120 per month.
Edit: I just noticed that the changes to tax returns done earlier today which I know were saved prior to the permissions problem, do not show. So that is a big problem.
Edit 2: The backup was not performed by Right Networks so I lost a big chunk of data. (I was told backups are done once per day. I'll suggest more frequent backups in the improvements section.)
Edit 3: I spent 1 hour with the service rep but I worked so I'll say I lost 1/2. Then redoing a tax return will cost me about 1.5 hours. Aaarrggh!!!
What are the secrets to Lacerte happiness?!?!?
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