Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Hosting for Lacerte & ProSeries
- :
- Hosting for Lacerte & ProSeries Discussions
- :
- FYI Hosting Problem and Lacerte
FYI Hosting Problem and Lacerte
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Strongsilence-C
Level 10
08-16-2023
04:09 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I have the Lacerte Hosting and have generally been happy with it. Today, somehow, permissions were changed, and I couldn't access Lacerte, for any year. The rep didn't know why the permissions were changed. She did spot that the I: drive had been removed.) Took an hour to fix it.
I'm adding this post to the Community to provide information to people considering purchasing the Hosted product. The product is $120 per month.
Edit: I just noticed that the changes to tax returns done earlier today which I know were saved prior to the permissions problem, do not show. So that is a big problem.
Edit 2: The backup was not performed by Right Networks so I lost a big chunk of data. (I was told backups are done once per day. I'll suggest more frequent backups in the improvements section.)
Edit 3: I spent 1 hour with the service rep but I worked so I'll say I lost 1/2. Then redoing a tax return will cost me about 1.5 hours. Aaarrggh!!!
What are the secrets to Lacerte happiness?!?!?
Labels
1 Comment 1
