sandy1
Level 1
‎12-06-2019 11:02 PM

After I work on a tax return I get the message:  PROSERIES HAS STOPPED WORKING

A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY.  WINDOWS WILL CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTIONIS AVAILABLE.

This happens after I have worked on a return and I'm ready to print it.  It prints the first page then I get this letter.  This happens  on 3 to 4 returns a day.  I go back into Proseries and it is fine for a couple of returns. 

I've restarted the computer and updated the program and still get this error.

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IRonMaN
Level 15
‎12-06-2019 11:02 PM

If you are using a 32 bit system, you want to uninstall any modules (extra states, 1040NR, etc) that you currently aren't using.  You can add them back after Intuit as a more permanent fix.

https://accountants-community.intuit.com/articles/1608926-uninstalling-a-federal-or-state-product


Slava Ukraini!

View solution in original post

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taxiowa
Level 9
Level 9
‎12-06-2019 11:02 PM
How can we uninstall a single form.  I don't need form 8903 this year.  Is there a way I can get it out of the system?
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IRonMaN
Level 15
‎12-06-2019 11:02 PM
Luckily for you, Intuit took care of that issue for you :smile:
It appears to me that everyone in Iowa has asked for that form.  I don't know if it is going to be like the B-2 and magically appear one day, or if they are just going to say screw it and piss off everybody in Iowa.

Slava Ukraini!
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TAXOH
Level 11
‎12-06-2019 11:02 PM
Tell Intuit you really need it and they will get rid of it.
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IRonMaN
Level 15
‎12-06-2019 11:02 PM
I was going to say everyone in Iowa needs taxiowa, but now I'm afraid to say that ----------------- I don't want Intuit to get rid of him.

Slava Ukraini!
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TAXOH
Level 11
‎12-06-2019 11:02 PM
:smile::smile:
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IntuitAustin
Intuit Alumni
‎12-06-2019 11:02 PM
If you didn't want to uninstall the 1040NR, you could try to print to PDF, then print the PDF. We realize neither option is ideal but will allow you to continue to work without constant crashing while we continue to investigate the issue.

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4reynalmed5
Level 1
‎04-05-2021 02:21 PM

HI,  DEAR PROSERIES: I NEED YOU REINSTATE THE PROGRAM PROSERIES BASIC 2020. I NEED MAKE SOME ELECTRONIC TRANSSMISSION. PLEASE ,, QUICK, THANKS.

 

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