Unable to Access Company Files!

[JRC]

I am not able to access my company files after Restoring Backups of the company Files.

Every year I backup my company files.

Rename the same files by Year. Example "ABC Company-2025"

And then restore my Backup files.

Now I am unable to work on the original restored backups!!!

HELP!!

[Kathi_at_Intuit]

Hi @JRC Thanks for posting in the Community about being unable to work on the original restored backups. If you have not already we recommend reaching out to EasyACCT Support. They would be able to remote in and take a look with you. 

[DenaH]

I stayed on the 2024/2025 version after hearing all the problems. I transmitted the fourth quarter 941 for one company on January 1, 2026. I received an e-file acknowledgement, but have not yet received an ACK Succeeded message. I am not sure if it went through? I will try to call support today, but I assume the lines will be very busy from all the problems.

I am not sure how to handle the 940 as the Info System doesn't seem to do the electronic transmission of 941 or 940. There are no more updates on the 2024/2025 version, so I am not sure how I am going to get an electronic 940 done. Any suggestions from the forum would be appreciated. I know I can print the 940 from the Info System, but how do I transmit it electronically. 

Is Intuit trying to force everyone to go to Quickbooks by not fixing the EasyAcct?  I use Quickbooks for some clients for bookkeeping, but it is very slow on payroll. If I have to go elsewhere for payroll, I will, but it won't be to Quickbooks. This is not the time of year to be having so many problems with the software. Very unappreciated. I would not be surprised if a class action suit does not result from this. 

[Kathi_at_Intuit]

Thank you for the continued feedback.
We have been reviewing all posts and threads regarding the 2025–2026 program to ensure feedback has been reviewed and all concerns captured.
Upcoming update post:
We will be publishing an outlining of what today’s update addresses. That post will serve as the central location for the latest information related to this release, and we will return to this thread to share the link once it is available.
Please centralize feedback:
Once the update post is live, we ask that you share what is working and what is not working directly on that post. Centralizing feedback will help ensure all concerns are captured as efficiently as possible.
Important note:
Today’s update will not resolve all outstanding issues, but it does move us one step closer.
We understand this has been a difficult and frustrating rollout, and we recognize the disruption this has caused. We appreciate your patience and the time you’ve taken to share your feedback. Please watch for the update post for the most current information. 

[Kathi_at_Intuit]

Here is the link to the EasyACCT release post:

https://accountants.intuit.com/community/easyacct-discussions/discussion/easyacct-release-2025-2-04-...

[Kathi_at_Intuit]

Hello!

We know you all have had a lot of feedback about the EasyACCT program this year.

In this year’s EasyACCT program, Intuit invested in technology upgrades, ensuring that it continues to conform to our development standards. This type of change is intended to support improved functionality over time and help ensure EasyACCT can continue to be maintained and enhanced in the future. We are aware that as a result of these changes, customers may have experienced issues with the product this year. We apologize for the challenges this may have caused during a busy time of year.

Our EasyACCT teams have been reviewing issues as they are identified, and working through them as quickly as possible. At the same time, we are reviewing our internal processes to help improve overall product stability going forward.

We also want to acknowledge the feedback shared by this community. What you’ve reported helps inform our review and is taken into consideration as we work to improve the product. We appreciate you taking the time to share your experience and raise concerns. Please continue to share your feedback in this forum.

Thank you for being part of the EasyAcct community.