This is January 29th...why is the EasyAcct program still not functioning?

[dkurtzke]

I am writing on behalf of all public accounting and tax practice firms regarding the accounting software version released in November 2024, which remains materially nonfunctional and has directly disrupted our firm’s operations during our peak production season.

Since implementation of this release, the system has failed to perform core accounting functions required to close client books, including but not limited to:

• Inability to file payroll returns
• Bank reconciliation processes
• Year-end closing procedures
• Financial reporting accuracy
• Data integrity required for tax return preparation

As a result, we have been unable to close year-end books for multiple corporate clients, delaying financial statement preparation and the start of corporate tax filing season. This has created:

• Operational shutdown of key production workflows
• Client service delays
• Professional liability exposure
• Reputational risk
• Loss of staff productivity during peak season

This issue has been reported repeatedly through support channels, yet the defects remain unresolved. At this point, this is no longer a routine technical matter — it constitutes business interruption caused by defective vendor software.

Questions:

Where do we request a refund of subscription fees from the date of the failed release?

What service credits will be offered for the period of non-functionality?

When will you release a letter acknowledging known defects and give us a resolution timeline?