Updates status?

[nickeypoo72]

Good Morning!

Can someone please tell me if you've done all the updates and what sort of issues you may still be having?  Last I heard there was still an issue with being able to see the full screen for the Print Payroll Journal functions.  I hate to update the system if it's going to cause issues that aren't yet resolved.

Thanks so much!! 🙂

[Kathi_at_Intuit]

@nickeypoo72 Thanks for stopping by and posting in the community. Have you tried reaching out to EasyACCT support? They would be able to assist with this. 

We look forward to your continued contributions in the community!

[nickeypoo72]

I am reaching out to email support today.  I just finally did all the updates and I am flabbergasted that this is still an issue. Not only is the print payroll journal screen partially unviewable, several other screens are as well.  It looks like the fonts have changed a bit too.  This is really inconvenient, as viewing anything at less than "Fit to screen" is near impossible because it's too small.  

[Kathi_at_Intuit]

Hi @nickeypoo72 Thanks for following up and sharing those details! We know it is really frustrating when things do not display properly and are not easily able to be reviewed. We would recommend calling in to EasyACCT Support so they can review your setup and help address what you’re seeing. They would be best equipped to assist with this. 
 

[nickeypoo72]

Just an update to this thread.  I do have to call support because I got an email stating that: 

We have transitioned away from using email or in-product messaging for direct technical support inquiries. For all questions and assistance, we encourage you to please call EasyACCT Support directly at 1-866-220-0488. To ensure you receive the most immediate and personalized assistance possible, we are focusing our in-product support efforts on our dedicated phone support channel.

So, whenever I can find a free moment, I will give them a call. I am still curious who all is STILL having this issue.  Update 2024.3.4 says it fixed the resolution for 1920x1080 for scaling, however half of most of my print report screens, as well as some tabs on the employee files don't show correctly.