Have we fallen on deaf ears at Intuit?

[dkurtzke]

I would like to formally escalates several unresolved and critical issues with the EasyAcct program that continue to materially disrupt firm operations during tax filing season, but it falls on deaf ears.

At this time, the EasyAcct system remains unable to properly carry forward data necessary to complete bank reconciliations. As a result, year-end books cannot be closed within the current program year. Although a temporary workaround has been developed, it is extremely time-consuming and inefficient. The process requires completing financial statements and bank reconciliations in the 2024/2025 program, manually entering all resulting adjustments into the 2025/2026 program, and then reconciling the general ledgers between both systems. Even after completing this process, the bank reconciliation will ultimately need to be redone in the 2025/2026 program once functionality is restored.

This workaround allows progress for tax purposes, but it is not a sustainable or acceptable long-term solution and significantly increases the risk of errors, staff time, and operational exposure.

Although a resolution was indicated as forthcoming, no updates or status communications were provided last week. In addition to the bank reconciliation issue, multiple other system failures persist, including but not limited to:

[kchildress]

Some of my bank recs work fine after re-entering the prior outstanding checks.

Others are a total disaster.  The program shuts down when I try to import the December transactions.

I am thoroughly disgusted.  Easy Accounting has never been like this before.

[DaniB]

Intuit told me that if I would not have closed into the next year that I would have been able to import December transactions and reconcile like normal, but because I closed the GL I can't go back. What kind of nonsense is that? We have to close into January to start doing January things when the Client isn't bringing us December things to close the month for 2-3 weeks after year end! This was never a problem before and it should not be a problem now. We should not be locked out of a module because of timing. You can go back and add AP, you can go back and run payroll, why can't you go back and run a bank rec?

[StahlManager]

Easy Acct still hasn't fixed any of the Accounts Receivable issues!  I was told last Tuesday, by a supervisor, that Update #12 was coming out on Wednesday, Feb. 4th.  It's Monday, Feb. 9th and still no UPDATE!!!  It's becoming clearer that they don't know what they are doing and cannot fix any remaining problems that exist!!  FRUSTRATING!!

[Kathi_at_Intuit]

Hi! The concerns being raised have been shared directly with the development team, and we are actively working to ensure they are addressed. An update was recently posted in the community with the latest information on what has been fixed with the latest release, and we will continue to provide updates as they become available.

Thank you for taking the time to share your feedback and for staying engaged. 

[RLiving]

Please fix the slowness of this software  - I have waiting 10 minutes for it to close out 2025 and advance on to 2026.  Closing out of the enter transactions tab takes forever also.  Probably will start looking for new software to use next year - the price we pay for this software and it is not working   wrong just wrong