I would like to formally escalates several unresolved and critical issues with the EasyAcct program that continue to materially disrupt firm operations during tax filing season, but it falls on deaf ears.

At this time, the EasyAcct system remains unable to properly carry forward data necessary to complete bank reconciliations. As a result, year-end books cannot be closed within the current program year. Although a temporary workaround has been developed, it is extremely time-consuming and inefficient. The process requires completing financial statements and bank reconciliations in the 2024/2025 program, manually entering all resulting adjustments into the 2025/2026 program, and then reconciling the general ledgers between both systems. Even after completing this process, the bank reconciliation will ultimately need to be redone in the 2025/2026 program once functionality is restored.

This workaround allows progress for tax purposes, but it is not a sustainable or acceptable long-term solution and significantly increases the risk of errors, staff time, and operational exposure.

Although a resolution was indicated as forthcoming, no updates or status communications were provided last week. In addition to the bank reconciliation issue, multiple other system failures persist, including but not limited to: