Another Update...More Issues

[JAWILL80]

Cautiously downloaded the latest update this morning and installed it after dreading getting any further behind with the limitations we've had waiting for fixes. We restored a backup from a client, attempted to run an earnings report and got the error message that no records are found. That's odd given this client has almost 1.5 million in payroll. We exit that screen and go to the Employee Information screen. All the employees are gone! Restored this to another pc running a much older version and it works. This is gross negligence on so many levels.  Every single person or company that paid for this software this year should be due a full refund from Intuit because it isn't doing what it is supposed to do. Nothing has changed in this program for several years, and yet suddenly this year nothing can work like it has in the past. The only thing that has increased with the software has been the price. When is Intuit going to really get this fixed where it works correctly. Maybe February? At the rate these updates are coming out, each fix of one issue creates three more new ones it seems. Has anyone had this issue happen, and if so, did you figure out a way to fix it other than waiting for another dreadful update?

[JWinstead]

Unfortunately, I don't have any advice, can only commiserate with our issues.  I went to do someone's 4th quarter reports and W-2's today (I have already processed a 2026 payroll for this client) only to discover that Jan-Apr was 2025 payroll and May-Dec was 2024 payroll.  WTF?  This is the second client I have had an issue with their EOY info being incorrect.  I do not have time to keep restoring an old backup for each client, reenter a couple weeks of payroll only to do the reports for the end of the Quarter/year.  I can agree with you that we should be due a refund or credit of some sort.  We are going to start looking into a different product because this is absolutely ridiculous.

[Kathi_at_Intuit]

Thank you for the continued feedback.
We have been reviewing all posts and threads regarding the 2025–2026 program to ensure feedback has been reviewed and all concerns captured.
Upcoming update post:
We will be publishing an outlining of what today’s update addresses. That post will serve as the central location for the latest information related to this release, and we will return to this thread to share the link once it is available.
Please centralize feedback:
Once the update post is live, we ask that you share what is working and what is not working directly on that post. Centralizing feedback will help ensure all concerns are captured as efficiently as possible.
Important note:
Today’s update will not resolve all outstanding issues, but it does move us one step closer.
We understand this has been a difficult and frustrating rollout, and we recognize the disruption this has caused. We appreciate your patience and the time you’ve taken to share your feedback. Please watch for the update post for the most current information. 

[Kathi_at_Intuit]

Here is the link to the EasyACCT Release post: https://accountants.intuit.com/community/easyacct-discussions/discussion/easyacct-release-2025-2-04-...