JAWILL80
Level 2

Cautiously downloaded the latest update this morning and installed it after dreading getting any further behind with the limitations we've had waiting for fixes. We restored a backup from a client, attempted to run an earnings report and got the error message that no records are found. That's odd given this client has almost 1.5 million in payroll. We exit that screen and go to the Employee Information screen. All the employees are gone! Restored this to another pc running a much older version and it works. This is gross negligence on so many levels.  Every single person or company that paid for this software this year should be due a full refund from Intuit because it isn't doing what it is supposed to do. Nothing has changed in this program for several years, and yet suddenly this year nothing can work like it has in the past. The only thing that has increased with the software has been the price. When is Intuit going to really get this fixed where it works correctly. Maybe February? At the rate these updates are coming out, each fix of one issue creates three more new ones it seems. Has anyone had this issue happen, and if so, did you figure out a way to fix it other than waiting for another dreadful update?