Accounts Receivable Issues Creating invoices and entering payments

[jhurley1472]

The Accounts Receivable Module is totally useless at this point!!  When receiving payments from clients we can enter a payment, however that payment is no longer there in the accounts receivable side, you must go to the customer information tab to see it and sometimes it does not show there, then look at customers payment history. We are coming to the end of the month where we will enter and run over 200 invoices and submit payments and we cannot!!! We are worried we are going to enter everything just to lose it and not be able to have records for January's invoices and payments!!

When trying to access customers, it takes several minutes to open. I can no longer search by customer name without going through the entire customer list which is in alphabetical order. 

I called over 3 weeks ago and do the updates as they come available. 

[jhurley1472]

They sent out an update yesterday stating the ticket I had submitted for this was closed and an update was ready to install, I installed the update and am still having the same issue. I guess I'll spend another hour on the phone today trying to open up another ticket!!

[StahlManager]

I have been having issues with the A/R GL distribution since January 2nd.  Intuit is aware of this, but still has no fix!  Someone from their development team was suppose to call me yesterday afternoon, still waiting this morning for that phone call!  Haven't even closed 2025 yet! 

[Kathi_at_Intuit]

Hi @jhurley1472 Thanks for posting in the Community and for sharing these detailed concerns. We understand how frustrating this is, especially with month-end approaching and so many invoices and payments to manage.

The issues you described have already been reported to the appropriate teams and are actively being worked on. We’re posting updates in the Community as they become available. If you're running into problems beyond what's already listed, then we would reach out to EasyACCT Support directly so they can help troubleshoot further.

We truly appreciate your patience as we work through this and will continue to share updates as we have them.

[Rayb78]

in A/R...My customer transaction history and monthly statements do not match!! 

The Customer Trans history is correct but the Statement shows a large credit balance from missing invoices from months past!! 

When will this be dealt with??  I have put off billing since end of Dec bc of issues and I really need to get some payments coming in!!

[StahlManager]

Rayb,

Join the club!  My A/R still isn't working right either! Shows "NO RECORDS EXIST" and pulled credits to customer accounts that haven't been touched in years! I first called about this problem on January 2nd and it still isn't resolved!   Please keep calling the support techs and ask to speak with a supervisor, if necessary!  I feel like they have swept this issue under the rug and are not dealing with it!

[FRUSTERATED]

Called support today, they had me do a data file index repair.  It partially worked for 3 minutes.  Can not search for customer names alphabetically and cannot bring up an invoice.  I have done the data file index repair 4 times and it will work for a short time. The customers are there so I looked up their numbers that way(took twice as long).    

[adelej]

We have the same problem.  The AR module is almost useless.  Can't lookup customer alphabetically.  Can't print an invoice.  Statements are sometimes correct, sometimes not.  Is bringing over balance forward credits that are not correct.  It is a mess.  We are considering installing the prior version on a separate computer and trying to use a backup from December.  It is awful.  We stopped posting in it until we can figure out what to do.  It is time to send out bills and statements and it is basically not functional. 

[Rayb78]

@adelej 

It is beyond frustrating this year!!

We seemed to get through the Quarterly/Year End filings for payroll after all that mess it brought and now this!

[StahlManager]

Just got of the phone with a supervisor and supposedly there is an update coming out tomorrow morning that will address the weird balance forwards and purging of data in Accounts Receivable.  The update for "no records exist" will not be coming out until February 12th!!!  If anyone is still experiencing issues with balance forwards or purged data after tomorrow's updates, please contact the support techs and make them aware of this.  We all need to keep them accountable for this mess or it will never get fixed! 

[14unclesam]

That is what our company did. 
We had a computer that the new version had not been installed on. I always back up all of our clients information from all data paths including our company at the end of the year.

I downloaded the 2024/2025 version on this computer, restored our companies data from my December back up, re-entered transactions. We are all having to use this one computer to do our billings and payments. Pain in the fanny but at least we have good totals for our clients and statements that are correct.