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1 to 3 second lag after account number entry

mycookcpa
Level 2

When entering transactions after typing in the expense account code the program lags for between 0 and 3 seconds before allowing the expense amount to be entered. I have followed every step from past years that would fix this problem but it persists. It's definitely a lag when the program is trying to read the chart of accounts. 

What I can't determine is if it's part of this year's update and all the problems that have came with it or if it's related to something else. 

Anyone with some advice or tips to try would be greatly appreciated as I'm at my wit's end with this one.

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3 Comments 3
CGJeff
Level 3

Don't have any advice, but confirming that the software is operating very slow compared to past years in many ways.  A lot of "waiting" while the software lags.  

I am with you; it is one thing after the other with the 2025 and it is getting old.  I put in a new client, had the same lag problem and now I can't print a balance or income statement.  Called and they said it should be fixed last week.  Here we are almost a week later and no update.  I can't get what I need to do the tax return.

mycookcpa
Level 2

I've done every fix I can find online and some of my own. Nothing. I'm convinced it's related to whatever wrecked the release of the program this year.

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