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Troubleshooting the ProSeries error - Invalid Form Path Entry

by Intuit Updated 7 months ago

When attempting to open ProSeries, the program fails and generates the following error:

"Invalid Form Path Entry - Please reinstall ProSeries. Unable to locate your installed products."

This error can be caused by changing a drive mapping, or copying the ProWinYY folder from one computer to another.

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

How do I resolve this error?

Follow these steps for a network installation:

  1. Make sure no workstations have ProSeries open.
  2. In Windows Explorer, open the C:\ProWinYY\Forms folder.
  3. Delete the files cache.fdfi and RNCACHE.
  4. Click the ProSeries icon/shortcut once to highlight it.
  5. Hold down CtrlEnter on your keyboard.
  6. Continue holding Ctrl until the message "One moment please." appears.

If you still can't open ProSeries:

  1. Uninstall the workstation:
    1. Go to the Windows Start menu.
    2. Select (All) Programs.
    3. Choose ProSeries 20YY.
    4. Select Uninstall.
  2. In File Explorer, open the C:\ProWinYY folder and delete the 32bit folder.
  3. Reinstall the workstation from the network WKSTN folder.
  4. For example, F:\ProNetYY\WKSTN.

Follow these steps for a standalone installation:

  1. Go to the Windows Start menu.
  2. Select Programs.
  3. Choose ProSeries 20YY.
  4. Select Uninstall.
  5. In File Explorer, open the C:\ProWinYY folder.
  6. Rename the 32bit folder to 32bitOLD.
  7. Reinstall ProSeries.
ProSeries Basic

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