Intuit HelpIntuit
Resolving the ProSeries error: A problem was encountered that has caused your program to crash
by Intuit•3• Updated 10 months ago
When attempting to open, use, or update ProSeries Professional or ProSeries Basic, you may receive an error, and either the program or update will close.
Before you start:
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
ProSeries 2020 and newer shows the error:
"A problem was encountered that has caused your program to crash."
For ProSeries 2019 and prior, the error displays as:
"ProSeries 20YY - Has stopped working."
This error can occur when:
- When updating your software produces the error message ProSeries Update has stopped working.
- After signing into ProSeries, but before ProSeries opens.
- When adding a client, deleting a client, or when saving a client.
- While performing a Homebase reconciliation.
- Your Windows operating system not being updated.
- You do not have the latest version of Microsoft .NET Framework installed on your computer. Microsoft .NET Framework is a Windows component that is required and used by your ProSeries software.
Step 2: Run the Component repair tool
- Open the ProSeries Tool Hub.
- Go to the Program Problems tab.
- Select the ProSeries Component Repair button.
Sign in now for personalized help
Ask questions, get answers, and join our large community of Intuit Accountants users.
More like this
- How to resolve a program error in Document Management Systemby Intuit•2• Updated December 11, 2023
- Troubleshooting ProSeries error when opening clients - "Unable to read the data. Exit program and try again"by Intuit•13• Updated December 05, 2023
- ProSeries has encountered an unexpected error please contact Technical Supportby Intuit•9• Updated December 04, 2023
- ProSeries crashes during sign inby Intuit•2• Updated August 13, 2024
- Resolving print crashing or errors in ProSeries 2018by Intuit•3• Updated July 17, 2024