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Resolving the ProSeries error: A problem was encountered that has caused your program to crash
by Intuit•9• Updated 2 days ago
For more resources on program errors in ProSeries, check out our troubleshooting page where you'll find help with installation, program launch, and program use.
When attempting to open, use, or update ProSeries Professional or ProSeries Basic, you may receive an error, and either the program or update will close.
Before you start:
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
ProSeries 2020 and newer shows the error:
"A problem was encountered that has caused your program to crash."
For ProSeries 2019 and prior, the error displays as:
"ProSeries 20YY - Has stopped working."
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This error can occur when:
- When updating your software produces the error message ProSeries Update has stopped working.
- After signing into ProSeries, but before ProSeries opens.
- When adding a client, deleting a client, or when saving a client.
- While performing a Homebase reconciliation.
- Your Windows operating system not being updated.
- You do not have the latest version of Microsoft .NET Framework installed on your computer. Microsoft .NET Framework is a Windows component that is required and used by your ProSeries software.
Step 2: Run the Component repair tool
- Open the ProSeries Tool Hub.
- Go to the Program Problems tab.
- Select the ProSeries Component Repair button.