When opening ProSeries Professional or ProSeries Basic, instead of the sign-in screen, an error message appears saying "ProSeries - 20YY Has Stopped Working" appears.
Before you start:
This requires modification of the Windows Registry. Serious problems may occur if the registry is modified incorrectly. Intuit strongly recommends having an IT professional make these changes if you are not comfortable with editing the registry. It's also strongly recommended to make a backup of the registry before proceeding. See here for further instruction.
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
- This error is often caused by conflicts on the computer that may require IT professionals assistance.
- Try to Open ProSeries after trying each solution below.