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Resolving print crashing or errors in ProSeries 2018

by Intuit•1• Updated 3 months ago

This article will help you solve the following errors in ProSeries 2018:

ProSeries closing on printing with no error message
"Process Terminated_ Unable to Load PSEFAK.DLL"
Small empty rectangle in print preview
Error 10250 when printing
“can not convert empty PrintListML” message
Crash in “Choose items to print”

We are aware of an issue involving systems crashing or shutting down when trying to print from ProSeries 2018.

In order to determine how best to troubleshoot your printing issues, first identify which version of Windows your computer is running. To identify your current Windows version, follow the steps outlined by Microsoft here.

Click on the version of Windows you're using to view steps to resolve the errors.

Windows 32-bit systems

We recommend you only install the 1040 or 1040NR formset at one time.
Limit the total number of installed formsets to 100 or fewer.

Windows 64-bit systems

Print items to PDF, rather than your printer. If the file looks correct when opened in Adobe Reader, then ProSeries is working as expected and the issue is likely with your printer. Consult your local IT professional for further troubleshooting.
Make sure your anti-virus or encryption software isn't interfering with ProSeries. SeeHow to exclude ProSeries from real-time system scans for details.
Make sure your printer meets the System Requirements for 2018 ProSeries Professional Edition, ProSeries Basic Edition and ProSeries Fixed Asset Manager.
Update your Windows operating system to the latest update.

ProSeries Basic 2018ProSeries Fixed Asset ManagerProSeries Professional 2018

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