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Exception Message = Invalid JSON Primitive error in Lacerte

by Intuit Updated 1 year ago

When opening Lacerte to the clients list you receive "An error has occured in the Lacerte Tax Program." When selecting click here the error report shows: Exception Message = Invalid JSON primitive. This issue is caused by corruption within a piece of information the program utilizes for Intuit Link.

Before you start:

  • This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.

To resolve the error:

  1. Close Lacerte.
  2. Browse to the (IDATA) folder in Windows.
    • The default path is C:\Lacerte\YYtax\IDATA
    • If you don't know where the IDATA folder is open Lacerte in the prior year and from the Settings menu select Options. Review the data path. Typically, these are in a similar location.
  3. Open the Link folder.
  4. Right-click on the LinkClientsProgress.json file and choose Rename.
  5. Change the name to LinkClientsProgress.jsonold
    • If you get the message "If you change a file name extension, the file might become unusable. Are you sure you want to change it?" select Yes.
  6. Open Lacerte.
Lacerte Tax

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