"Error Initializing Config" error message when launching Lacerte

These ProfLog.PY and ProfXO.PY (Y = represents the year) files in the Lacerte Tax program's Option Path can be corrupted.

If you are not able to access the drive where the option path is located, contact your network administrator to resolve the network issues.

1. Navigate through Windows Explorer to C:\Lacerte\YYtax.
2. Right click on the NetDir.wY file and choose Open With then Notepad.
3. Note down what the SharedPath is.
4. Close the NetDir.wY file.
5. Navigate to the Shared Path using Windows Explorer.
6. Navigate to the OptionYY folder.  
7. Right-click on ProfLog.PY and select Rename.
8. Rename the file to ProfLog.old and hit Enter.
9. Right-click on Profxo.pY and select Rename.
10. Rename the file to Profxo.old and hit Enter.
11. Launch the Lacerte Tax program.

Some anti-virus programs can cause this error message by corrupting the ProfLog or ProfXO files.  To resolve this issue, rename those files as described in the instructions above and add exceptions for Lacerte directories to your anti-virus or firewall program.

For a list of folders to include, see here.

This error may also be resolved by running setup with the /force switch.  To run "setup /force":

1. While in the Lacerte program, press F10 to open the Technical Support Information window.
2. Scroll down and look for the System File Path. Highlight the path shown here and go to the Windows Start button.
3. Paste the path in the Windows Search field and then add taxsetup /force to the end of the path. For example, X:\LacerteYY\TaxSetupYY\TaxSetup.exe /force
4. Then follow the steps in the installation wizard.