Troubleshooting slowness or connection issues with launching ProSeries

Troubleshooting slowness or connection issues with launching ProSeries

For more resources on program errors in ProSeries, check out our troubleshooting page where you'll find help with installation, program launch, and program use.

If you encounter slowness when launching ProSeries, there are a few troubleshooting steps that you can try to resolve the issue. You may see this either before the login screen or after you have entered your login credentials. During this slowness, you may see dots going around in a circle while the program attempts to load.

• Update ProSeries. This can sometimes resolve issues relating to program launch especially when working in a prior year program
• Repair the Intuit entitlement client. For more information on this process, please see Repairing the Intuit entitlement client
• Run the Component Repair Tool in ProSeries Tools Hub. For more information, please see ProSeries Tool Hub: Helping you fix common problems and errors in ProSeries