Intuit HelpIntuit
Repairing the Intuit entitlement client
by Intuit• Updated 1 year ago
When you have problems licensing ProSeries Professional, ProSeries Basic or Document Management Systems (DMS) you may need to repair or install the Intuit Entitlement Client.
Before you start:
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
If you're using ProSeries:
- Close ProSeries.
- Open the Windows Explorer.
- Browse to the msiupdates folder:
- For ProSeries Professional the default folder location is C:\ProWinYY\msiupdates
- For ProSeries Basic the default folder location is C:\BasWinYY\msiupdates
- Double-click EntlClnt.msi to run the entitlement client setup wizard.
- If the entitlement client is already installed, the setup will have an option to repair orremove:
- Select Repair EntlClnt.
- Select Finish.
- When the repair is complete, select Close.
- If the entitlement client isn't installed, the Welcome to the EntlClnt Setup window will appear.
- Select Next.
- Select Next.
- Select Next.
- When the installation is complete, select Close.
- Open ProSeries
- From the Tools menu, select License Products.
- ProSeries should license without errors.
If you're using DMS:
- Open the Windows Explorer.
- Browse to the C:\Program Files (x86)\Intuit\DMS\Support folder.
- If you are using DMS 2007-2011 instead of opening the Support folder click here to download the ECSetup.exe file for those years.
- Double-click on ECSetup.exe to run the entitlement client setup wizard.
- If the entitlement client is already installed, the setup will have an option to repair or remove:
- Select Repair EntlClnt.
- Select Finish.
- When the repair is complete, select Close.
- If the entitlement client isn't installed, the Welcome to the EntlClnt Setup window will appear.
- Select Next.
- Select Next.
- Select Next.
- When the installation is complete, select Close.
- Open DMS.
- From the Tools menu, select Update License information.
- Make sure the Customer Number and Zip Code are correct.
- Select Ok.
- DMS should license without errors.
Sign in now for personalized help
Ask questions, get answers, and join our large community of Intuit Accountants users.
More like this
- How to resolve error "Intuit Entitlement Client v5.0 is not installed" when opening DMSby Intuit•1•Updated October 22, 2024
- Resolving Windows Installer Error code: 1603by Intuit•1•Updated October 18, 2024
- How to resolve error "not licensed for this version of DMS" after new version installby Intuit•2•Updated April 22, 2024
- How to resolve ProSeries failure to license error code 0-0by Intuit•2•Updated over 1 year ago