When opening Document Management System (DMS) the error message "Intuit Entitlement Client v5.0 is not installed" is displayed.
This error is known to occur when some of the required components for the DMS license activation process are corrupted, damaged, or weren't successfully installed. To resolve this error, you must install or repair the DMS Licensing components, also known as the Intuit Entitlement Client. You'll need to download the correct version of the Intuit Entitlement Client from the ProSeries Tool Hub.
Step 2: Using the tool in the ProSeries Tool Hub
- Open the ProSeries Tool Hub.
- Select Program Problems on the left.
- Click on ProSeries Component Repair Tool.
- Follow the on-screen instructions to run the tool.
- Open DMS and re-license.