EasyACCT or IRS login screen appears as a white window with no way to log in

When attempting to log into EasyACCT or the Information Return System (IRS), the login window is white or blank and doesn't provide a way to log in.

Step 1: Make sure you are running the most current version of the software:

1. From the Help menu, select About EasyACCT (or Information Return System).
2. Select the System Info tab.
3. Update the software if needed.

Step 2: Make sure the customer account number is correct:

1. Open Windows Search.
2. Search for EasyACCT Connected Customer or Information Return System Connected Customer.
3. On the screen make sure that Customer Account Number (CAN) and Billing ZIP code are correct.

Step 3: Clearing the program browser cache:

1. Close the software.
2. Open File Explorer.
3. Browse to the CefSharpBrowserCaches folder:
   • The default location is C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches
   • For Intuit Hosting users the location is H:\Settings\Users\ # \AppData\Local\Intuit\Common
   • The Username portion of the path will be your Windows Username.
   • This does contain a hidden folder. To show hidden folders: In File Explorer, select the View tab, then check Hidden Items.
4. Find the EZACCTW folder for the year impacted.
5. Right click on the folder and select Rename.
   • For Intuit Hosting users use F2 to Rename the file if your screen is maximized or in File Explorer select Home then Rename.
6. Add OLD to the end.
   • Example: EXACCTWOLD
7. Open the software.
8. The cache will be rebuilt automatically.