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Resolving Error 54 attempting to e-file in ProSeries
by Intuit• Updated 6 months ago
If you get Error 54 when e-filing, it may be because the e-filing server has detected that your software isn't up to date. To fix this, there are a few solutions:
Solution 1:
With the new background updater in ProSeries 2021 and newer, the updates may have been downloaded but may not be installed. To resolve this:
- Close ProSeries.
- Open ProSeries.
- Try to e-file again.
Solution 2:
Attempt a manual update:
- Open ProSeries.
- From the Update menu, choose Update Installed Products.
- When the update is complete, you'll be prompted to restart ProSeries.
- Close ProSeries.
- Open ProSeries.
- Try to e-file again.
Solution 3:
To resolve the update if its stuck:
- Open ProSeries.
- From the Update menu, choose Refresh Updates.
- Close ProSeries.
- Open ProSeries.
- Try to e-file again.
Solution 4:
If solution 1–3 doesn't resolve the error, the specific federal or state product may be damaged.
- Identify which federal or state product is generating the error:
- If you have other returns to e-file see which returns are going through. If all returns for a return type are generating the error, the federal return may be damaged.
- Uninstall the damaged federal or state product. See Uninstalling a federal or state product in ProSeries for steps.
- Reinstall the federal or state product:
- From the Update menu, choose Select and Download New Products.
- Add a check to the federal or state return and select Next.
- When the update is complete, you'll be prompted to restart ProSeries.
- Close ProSeries.
- Open ProSeries.
- Try to e-file again.