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How to use your Lacerte notification inbox

SOLVEDby Intuit14Updated November 21, 2023

Accessing your inbox

You can open your inbox the same ways you used to view alerts:

  1. Launch it from the yellow critical alert bar toward the top of your screen.
  2. Launch it from the PTG_LSC_-L7NhtcnSc_alert-25px.png Lacerte Alerts button on your icon tool bar.
  3. From the Lacerte dropdown menu, go to Help View Alerts.

Your inbox will open in a new window in the center of your screen. You can move it elsewhere and resize it as you wish and Lacerte will remember to open it the same way the next time you access your inbox.

Once open, scroll to browse through your notifications. They display in the order they are received with the most recent notification at the top of the list. At the top of each notification, you can see when it was sent.

Reading notifications

Your notifications are visually categorized as critical or informational, and unread or read.

PTG_LSC_-L7NhtcnSc_critical-25px.pngCritical notifications are marked with an exclamation mark in an orange circle.
PTG_LSC_-L7NhtcnSc_informational-25px.pngInformational notifications are marked with a lowercase letter i in a blue circle.

Unread notifications will have their titles displayed in bold font, while notifications you’ve read will not.

Press on a notification with your cursor to open it. Visit the included link to mark the notification as read. Close the notification by using the x in the upper-right corner.

New features for tax year 2022 and newer

Use the icon at the bottom right corner of a notification to show additional options:
PTG_LSC_ L7NhtcnSc_options.png

  • Bookmark a notification you want to read later,
  • Mark it as unread,
  • or Archive it if you’ve read it, but no longer want to see it in the default view.

At the top of your inbox, you can also:

PTG_LSC_-L7NhtcnSc_select-25px.pngSelect all or multiple notifications and perform one of the actions mentioned above to them.
PTG_LSC_-L7NhtcnSc_filter-25px.pngFilter notifications to see only those that are critical, informational, unread, or archived.

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