Troubleshooting Manage Users sign-in error - "No Internet Detected"

For more resources on program errors in Lacerte, check out our troubleshooting page where you'll find help with installation, program launch, and program use.

For more resources on program errors in ProSeries, check out our troubleshooting page where you'll find help with installation, program launch, and program use.

After entering your password and clicking Sign-in for Lacerte or ProSeries Manage Users, the following error message appears:

• No Internet Detected

How do I resolve this error?

Currently, we're only aware of this error occurring on the Russian or Hebrew versions of Windows.

To resolve this issue, create a new user account on your computer in English. Then, sign in to the computer using the new account. The error should be resolved now.

Refer to Create a user account in Windows for instructions.