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Resolving sign in problems when signing into My Account

SOLVEDby IntuitUpdated 6 days ago

This article will help you if you need help resetting your password or recovering your user ID while signing into My Account.

If you need help while signing into Lacerte, ProSeries, ProConnect Tax products, see Reset your password or recover your user ID when signing into your tax product.

Table of contents:

To recover your user ID or reset your password
If you're unable to complete your account recovery
To change your user ID or password
Other sign-in issues

To recover your user ID or reset your password:

  1. On the Sign in screen enter your phone number, email or user ID and select Sign In.
    A screen shot of the Sign in screen with a blank field for phone number, email or user ID.
  2. If you can't remember your password select the Text a code to (***) ***-**XX option.
  3. Enter the verification code and select Continue to sign in.

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If you're unable to complete your account recovery:

If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, use the account recovery form in this section. We'll process your request within one business day. Our business hours are M-F, 8 AM to 5 PM PT.

For your security, only you can make changes to your Intuit Account. Our support team doesn't have access to update or modify your account information.

  1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from with the next steps. If we approve your request, you'll receive a link to reset your password.

To change your user ID or password:

If you just need to update your user ID or password, you can do it from Intuit Account Manager.

  1. Sign in to the Intuit Account Manager.
  2. Select the Sign in & security menu.
  3. Select the User ID, Email Address, or Password section.
  4. Make your changes.
  5. When you're done, select Save.

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Other sign-in issues

If you encounter the following screen when trying to recover your password see the alternative instructions below:

  1. Follow this Account Recovery link.
  2. Enter your phone number, email, or user ID.
    • Try each method if one is not working as expected.
  3. When you are prompted to enter your password, select the Sign in a different way link.
  4. Select Text a code or Email a code depending on the options you have available.
  5. Enter the code and select Continue.
  6. Once you are signed in to Intuit Account, select Sign in & Security.
  7. From here you can select either your User ID or Password to change your login information.

It can take a couple of minutes for your code to arrive. Here are a few things you can do:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add as an approved sender in your email app.
  • You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
  • If you lost your phone, check your text messages online at your cell carrier’s website.

You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our number 88811 on your iOS or Android device.

If you entered the exact code that was sent to you and it didn’t work, it’s most likely because you’ve generated multiple codes and aren’t using the most recent one.

Try these tips to verify your account:

  • If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.
  • Delete any previous codes we sent you to make sure you use the most recent code.
  • Keep the window with the code entry form open. Closing the window invalidates your code, meaning you’ll need to start over from the sign-in page to generate a new code.
  • Check your email in a new tab or window, so you can keep the verification code page open at the same time.

If you’re signing in using a web browser, clear your cache and cookies to get rid of any pre-filled passwords. Also, clear any password managers or system settings with any stored passwords for the site. Make sure to close and reopen your browser before you sign back in to your account. If you’re using the app on your phone, close and reopen the app.

If you still can’t access your account after trying all of the troubleshooting steps in this article, contact customer service:

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