Troubleshooting Manage Users sign-in error - "No Internet Detected"

After entering your password and clicking Sign-in for Lacerte or ProSeries Manage Users, the following error message appears:

• No Internet Detected

How do I resolve this error?

Currently, we're only aware of this error occurring on the Russian or Hebrew versions of Windows.

To resolve this issue, create a new user account on your computer in English. Then, sign in to the computer using the new account. The error should be resolved now.

Refer to Create a user account in Windows for instructions.