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Troubleshooting Manage Users sign-in error - "No Internet Detected"

SOLVEDby IntuitUpdated December 11, 2023

After entering your password and clicking Sign-in for Lacerte or ProSeries Manage Users, the following error message appears:

  • No Internet Detected

How do I resolve this error?

Currently, we're only aware of this error occurring on the Russian or Hebrew versions of Windows.

To resolve this issue, create a new user account on your computer in English. Then, sign in to the computer using the new account. The error should be resolved now.

Refer to Create a user account in Windows for instructions.


We recommend asking your local IT professional for assistance with creating a new user account.

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