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That's right. They try to sign-up new customers with heavy spending on advertising instead of improving the software and support.
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It's like pulling off a band-aid - only hurts for a while:)every year i encounter issues with forms that ProSeries do not support, and an incompetent tech suppo...
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Most likely - UltraTax. It's few $$ more expensive but much more robust.
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I dont know about you - but i'm definitely jumping ship to a new software company.
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totally not cool to do it in a COVID year. did you talk to sales about it?